Terms of Service
← Back to HomeLast updated: July 18, 2026
1. Introduction
Welcome to Crosetella. These terms of service govern your use of our website and services. By accessing or using our website, you agree to these terms.
2. Definitions
In these terms:
- Website: The Crosetella website and all related services
- We/Us: Crosetella, the handmade toys e-commerce platform
- You/User: Any person who accesses or uses our website
- Content: All information, text, images, videos, and other materials on the website
- Services: All services we provide through the website
- Products: Handmade toys and other items sold on our website
3. Website Use
You may use our website to:
- Browse and view our products
- Place orders and make purchases
- Create and manage a user account
- Contact customer service
- Share products on social media
- Subscribe to our newsletter (optional)
4. Prohibited Use
You may NOT use our website for:
- Illegal activities or purposes
- Violating intellectual property rights
- Sending spam or unsolicited messages
- Uploading harmful software or viruses
- Attempting to gain unauthorized access to our systems
- Disrupting the normal operation of the website
- Automated or robotic use of the site without permission
- Reselling our products without written agreement
5. Account Registration
For certain features, you may need to create an account:
- You must provide accurate and complete information
- You are responsible for maintaining account security
- You must notify us of any unauthorized use
- You may not share your login credentials with others
- We reserve the right to suspend or delete accounts
6. Products and Orders
6.1 Product Descriptions
About our products:
- All products are handmade toys
- Colors may vary slightly from displayed images
- Sizes are approximate due to handmade nature
- Each product is unique and may have minor differences
- Materials used are child-safe and meet EU standards
6.2 Product Availability
All products are subject to availability. We reserve the right to limit quantities or discontinue any product.
6.3 Pricing
Displayed prices include VAT. We reserve the right to change prices without prior notice.
7. Payment and Shipping
7.1 Payment Methods
We accept various secure payment methods. All transactions are processed through third-party payment processors.
7.2 Shipping
Shipping terms:
- Delivery times vary by location
- Shipping costs are calculated at checkout
- Delivery is the responsibility of the chosen courier
- We are not responsible for courier-caused delays
- Risk of loss passes to buyer upon delivery
8. Returns and Refunds
Our return policy:
- We accept returns within 14 days of delivery
- Products must be in original, unused condition
- Customer bears return shipping costs
- Refunds are processed within 7-14 business days
- Personalized products cannot be returned
- Products damaged by customer are not eligible for return
9. Intellectual Property
All content on our website, including text, images, logos, patterns, and designs, is owned by Crosetella or our licensors. You may not copy, distribute, or use this content without our express permission.
10. Data Protection and Encryption
We take the security of your personal information seriously. When you provide information through our forms:
- All sensitive personal data (name, email, phone, address) is encrypted using industry-standard AES-256-GCM encryption
- Your data is transmitted securely using HTTPS/TLS protocols
- We implement regular security audits and encryption key rotation
- Access to your personal data is strictly limited to authorized personnel
- For full details, please review our Privacy Policy
11. User Content
By leaving reviews, comments, or other content, you grant us the right to use, display, and share this content on our website and social media. You are responsible for the content of your messages.
12. Disclaimers
Our website is provided "as is." We make no warranties about:
- The accuracy of information on the website
- The availability of the website
- Fitness for particular purposes
- Continued availability of products
- External links and third-party services
13. Limitation of Liability
We are not liable for indirect, incidental, or consequential damages arising from your use of our website. Our total liability is limited to the amount you paid for the product in question.
14. Termination
We may terminate your access to the website at any time without prior notice if you violate these terms or for other reasons at our discretion.
15. Changes
We may modify these terms at any time. Changes become effective when published on the website. Continued use of the website means acceptance of modified terms.
16. Governing Law
These terms are governed by Romanian law. Disputes will be submitted to the competent courts in Romania.
17. Contact
For questions about these terms, contact us at contact@crosetella.com.
Crosetella
Email: contact@crosetella.com
Location: Romania
These terms are drafted under Romanian law. For legal advice, consult a qualified lawyer.